Yes, it's possible to experience both surprise and shock, especially in response to a highly unexpected and upsetting event. The surprise may come first, as the initial reaction, followed by the more intense feeling of shock as the full impact of the situation sinks in.
No, 'surprised' and 'shocked' can be positive or negative reactions, depending on the context. Someone can be pleasantly surprised by a nice surprise, or they can be shocked by an unexpected good fortune. However, 'shocked' is more often associated with negative, disturbing, or traumatic events.
Context matters in English because the meaning of words can vary based on the surrounding words, phrases, or situation. Words often have multiple meanings, and the intended sense becomes clear through the context in which they are used.
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